Has Corona Virus affected the shipping of your orders?
We are still shipping Mon-Fri as usual. AUS POST and our couriers remains fully operational with delays out of our control and some international orders are currently stopped or restricted. Check if your country is restricted here.
Do you ship overseas?
Yes, all international orders are placed through our Australian site and shipped from our warehouse in Byron Bay, NSW. USA customers can order rugs directly from our USA site here and those orders ship from Santa Cruz, CA. USA customers please Email us at email@example.com to enquire about glassware/NLB x WF rugs, which are not available on USA site at this time.
Can you write a gift note for my order?
Yes, please add your short message to notes box in checkout or Email us firstname.lastname@example.org and we can handwrite it onto a post card included in each order. No invoice or product price is included in the order.
Can you gift wrap my order?
Yes, we offer gift wrap free of charge with recycled brown kraft paper. Please request in notes box at checkout or Email us email@example.com
How do I clean and care for my rug?
To keep your rug looking its best, try to avoid spilling acidic or harmful chemicals on the surface. Lemon juice, alcohol, salt water or anything similar should be washed off immediately by spot cleaning with cold soapy water.
As a last resort for removing stains, you can gentle machine wash your rug alone in cold water, but we recommend putting rubber bands around the tassel ends to prevent them from unraveling and fluffing up.
Prior to storing, always ensure your rug is fully dried out to prevent mould.
* Warning: Machine wash our darker colour rugs only ( Emerald / Wildflower / Spice ) as the dye on the leather tag will run. If you really need to machine wash our lighter coloured rugs ( Pastel / Crystal / Romance / Atlantis / Aztec Ink ) then we recommend removing the leather logo label with a seam ripper, which is easily done with a seam ripper and doesn't damage the rug or cushion.
Are your rugs, cushions, cooler bags vegan friendly?
No, our rugs and large cushions have a leather logo tag attached. We do however offer a vegan friendly option by carefully removing this tag before sending it out to you. This process incurs no damage at all. Please advise via email to our customer service team at firstname.lastname@example.org before purchasing if you wish for your order to be vegan friendly. Our small cushions are vegan friendly with a woven label. We cannot offer vegan friendly cooler bags as the leather cannot be removed without damaging the cooler bag. We are working on a vegan style for later in the year! *No return or exchange on items with leather labels removed at your request.
Where are Wandering Folk rugs made?
The process begins in our headquarters here in Byron Bay, NSW. Owner Sharnee Thorpe sketches each individual print and designs the rugs with love and care. Her designs are then sent to our amazing family run factory in China who we have worked very closely with since the beginning, 5 years ago. Sharnee has visited the factory numerous times and intends on continuing this to keep our relationship strong.
Are your picnic rugs manufactured sustainably?
Each Picnic rug is digitally printed in one piece. Digital printing is the most sustainable way of printing, as it uses a lot less water than any other printing method. The printing method and inks plus the UPF/Waterproofing treatment are all R.E.A.C.H compliant, which means that they do not harm you or the environment.
Click here to read more about R.E.A.C.H.
Why are Wandering Folk rugs valued at such a high price point?
Our rugs are ethically handmade to last a life-time of picnics with two layers of heavy duty cotton canvas- the bottom layer has waterproof treatment so you can sit on damp ground, the top layer is digitally printed which is better for the environment and takes more time than other printing methods.
All prints are hand-drawn by owner Sharnee Thorpe, it's a piece of art that she works on for weeks, sometimes months. A UPF coating is applied over the top to slow down the print fade on the cotton. The chunky cotton tassels are also hand made and hand dyed.
Do you take on collabs for content?
There is opportunity for collabs with those who align with our brand. Please send us an email at email@example.com and tell us about yourself, including all social media links and relevant stats.
What is Shop Pay and Shop App?
Shop Pay remembers your important details, so you can fill carts, not forms. And everything is encrypted so you can speed safely through checkout. You can offset the carbon emissions produced by your deliveries—for free. All you have to do is check out with Shop Pay, the first carbon-neutral way to pay.
If you download the Shop app it automatically gathers and tracks your orders from any other stores with Shop Pay, so you don’t have to search, copy, or paste. If you prefer, it can also be used without auto-tracking. Know what you ordered, when, and from where. Shop organises all your previous orders and receipts. Need to ask a question or make a return? With Shop, policies and retailers are one tap away.
Your personal details are not for sale. They are only used to improve your experience.
Read more here
If you haven't found your answer here our customer service team will happily help you out and reply within 24 hrs Mon-Fri. Please email: firstname.lastname@example.org