ORDERS & SHIPPING

Can I change my order?

If your order has not yet been dispatched from our warehouse, you are able to change the order. Otherwise, you can exchange the product once received, at your own shipping cost.

Please email our customer service team at hello@wanderingfolk.com and we will be happy to help.

Order transit times

**Orders placed with an Express Shipping Service, must be placed before 11:00AM AEST for same day dispatch.

Standard Shipping

Processing & Handling Time | 2 Business Days

Estimated Delivery Times | 10-14 Business Days

Express Shipping

Processing & Handling Time | Same day if order before 11am
AEST or 1 Business Day

Estimated Delivery Times | 1-2 Business Days (+1 Business Day to
Western Australia)

How do I check my order status?

Once you have placed an order via. our website you will immediately receive a confirmation email. This is automatically generated. If your package is going to a workplace, please include the business name so that it arrives promptly.

All order confirmations and shipping notifications will be sent to the email used to place the order.

Please refer to the email used to place your order as a tracking email with carrier information and an estimated arrival date will be sent once your order has shipped.

For any additional information, please contact hello@wanderingfolk.com to assist you further.

Do you ship overseas?

Yes, all international orders are placed through our Australian site and shipped from our warehouse in NSW. USA customers can order products directly from our USA site ‘here’ and those orders ship from our
warehouse in San Diego, CA.

What Payment Methods are accepted?

Wandering Folk currently accepts Credit/Debit card, Paypal, Afterpay & Apple pay.

How can I use a Gift card or Promo Code

Enter the promotional code at the checkout page in the box provided on the right-hand side.

See terms and conditions regarding all promotional codes here.

 

PACKAGING & GIFTING

Will my order be plastic free?

Yes, we have made the conscious effort to protect our environment by avoiding plastic in every area we can. Your order will either come in a compostable garment bag, cardboard box or naked packaging in it’s in a compostable mailer bag.

Satchels – We have chosen our postal satchels as they are 100% compostable, ensuring environmentally ethical sourcing and production. Our satchels also hold certifications which meet the Australian standards (AS5810 and AS4736) administered by the Australasian Bioplastics Australia (ABA). In a commercial compostable environment, it will break-down within 90 days. At home, it may take up to 120 days.

Garment bags – Don’t be fooled, these look like plastic, but they are far from it. Our garment poly bags are made from PBAT and PLA ( Fancy way of saying Corn Starch ) They are also Australian certified home-compostable and industrially compostable.

Garment Tags They’re made from 100% recycled paper and are recyclable. Some people collect
their tags to include when re-selling or swapping their garments.  

Cardboard –

Can you gift wrap my order?

Will work on.

Can you add a note to my order?

Yes we can. Please write in the ‘Notes section’ at checkout. This is found on the right side of the checkout page.

CARE

How do I clean my ‘Picnic Rug’

Our beautiful picnic rugs and cushions are made of durable 100% cotton canvas and will live and wear with you over time.

Please do not machine wash your picnic rug, make sure to only spot clean with soapy water.

If you have a leather label on your picnic rug, be aware if you fully submerge your picnic rug the dye will run onto the rug.

Will the print fade?

Over a long amount of time, your rug will most likely fade a little. To avoid this, do not leave your rug in direct sunlight all day, make sure to store your rug away once finished with it.

How do I roll my rug?

Please follow the link for prompt instructions on how to roll your rug.

OTHER FAQS

What is the difference between a ‘Picnic Rug’ and ‘Woven Throw’ ?

Our Picnic Rugs are made out of a durable cotton canvas, which makes them water resistant - Good for outdoor picnics. The rugs also have a beautiful print, designed by our founder Sharnee Thorpe, this makes them extra special! Where as, our Woven Throw is made out of 100% cotton, giving it a more light feel,
perfect for picnics or soft furnishings.

Where are your products made?

The process begins in our headquarters here in Byron Bay,
NSW. Owner Sharnee Thorpe sketches each individual print and designs the rugs with love and care. Her designs are then sent to our amazing family run factory in China who we have worked very closely with since the beginning, 6 years ago. Sharnee has visited the factory numerous times (pre-covid!) and intends on continuing our strong relationship.

Are your picnic rugs manufactured sustainably?

Each Picnic rug is digitally printed in one piece. Digital printing is the most sustainable way of printing, as it uses a lot less water than any other printing method. The printing method and inks plus the UPF/Waterproofing treatment are all R.E.A.C.H compliant, which means that they
do not harm you or the environment.