Has Corona Virus affected the shipping of your orders?
We are still shipping Mon-Fri as usual. AUS POST and our couriers remains fully operational with delays out of our control and some international orders are currently stopped or restricted. Check if your country is restricted here.
Do you ship overseas?
Yes, all international orders are placed through our Australian site and shipped from our warehouse in Byron Bay, NSW. USA customers can order rugs directly from our USA site here and those orders ship from Santa Cruz, CA. USA customers please Email us at email@example.com to enquire about glassware, which are not available on USA site at this time.
Can you write a gift note for my order?
Yes, please add your short message to notes box in checkout or Email us firstname.lastname@example.org and we can handwrite it onto a post card included in each order. No invoice or product price is included in the order.
Can you gift wrap my order?
Yes, we can gift wrap with recycled brown kraft paper. Please add this request to your notes or email us after you've made your purchase.
Are your rugs, cushions, cooler bags vegan friendly?
No, our picnic rugs and older style large cushions have a leather logo tag attached. New large cushions now have a woven label. We do however offer a vegan friendly option by carefully removing the leather tag and recycling it before sending it out to you. This process incurs no damage to the product at all. Please advise via email to our customer service team at email@example.com before purchasing if you wish for your order to be vegan friendly.
Our small cushions are vegan friendly with a woven label.
Only our new 2021 Sage cooler bag is vegan. We cannot offer the other cooler bags as vegan friendly as the leather cannot be removed.
*Note- No return or exchange on items with leather labels removed at your request.
Where are Wandering Folk rugs made?
The process begins in our headquarters here in Byron Bay, NSW. Owner Sharnee Thorpe sketches each individual print and designs the rugs with love and care. Her designs are then sent to our amazing family run factory in China who we have worked very closely with since the beginning, 6 years ago. Sharnee has visited the factory numerous times (pre-covid!) and intends on continuing our strong relationship.
Are your picnic rugs manufactured sustainably?
Each Picnic rug is digitally printed in one piece. Digital printing is the most sustainable way of printing, as it uses a lot less water than any other printing method. The printing method and inks plus the UPF/Waterproofing treatment are all R.E.A.C.H compliant, which means that they do not harm you or the environment.
Click here to read more about R.E.A.C.H.
Why are Wandering Folk rugs valued at such a high price point?
Our rugs are ethically handmade to last a life-time of picnics with two layers of heavy duty cotton canvas- the bottom layer has waterproof treatment so you can sit on damp ground, the top layer is digitally printed which is better for the environment and takes more time than other printing methods.
All prints are hand-drawn by owner Sharnee Thorpe, it's a piece of art that she works on for weeks, sometimes months. A UPF coating is applied over the top to slow down the print fade on the cotton. The chunky cotton tassels are also hand made and hand dyed.
Do you take on collabs for content?
There is opportunity for collabs with those who align with our brand. Please send us an email at firstname.lastname@example.org and tell us about yourself, including all social media links and relevant stats.
If you haven't found your answer here our customer service team will happily help you out and reply within 24 hrs Mon-Fri.
Please email: email@example.com