We are despatching orders same day as order (if made by NSW 1pm) Mon-Fri, please note there are delays out of our control due to Covid/limited flights. Click here to read about international delays & changes to AUS POST processes.
* Price increases $5 for heavier weighted and decreases $5 for lighter weighted.
Please Note: Delivery times are estimated from Australia Post website and vary depending on your location from Byron Bay, NSW, 2481. Your can enter your postcode to find out when your delivery should arrive by clicking here. As we are located in Byron Bay, which Aus Post classes as a rural zone so their Express option is NOT overnight and takes 2-5 work days, depending on your location.
Australia - Orders placed on our website are sent from Byron Bay, NSW, 2481 Australia. We offer same day shipping on work days, unless there is a public holiday. Order cut off is 1:30pm NSW for same day standard/express shipping and 10am NSW for same day Express Courier. All orders are sent via Australia Posts Standard Service unless Express is chosen and takes 3-10 work days to arrive after despatch. If you need your order sooner please select Express Courier option for orders within Australia only (No W.A or PO Box accepted). These orders will be sent with an Express Courier service like TNT or StarTrack and take 1-2 work days to arrive after despatch.
International - Orders placed on our website are despacthed from Byron Bay, NSW, 2481 Australia, with a 1:30pm NSW cut off for same day shipping. Choose your country from the drop down menu when purchasing your items to find out the cost. If you have a larger order please email us email@example.com for a courier quote as heavier orders are sometimes better sent through a Courier service rather than Aus Post. If you require international express postage please email us your address for a DHL Express Worldwide quote.
Please note government customs fees incurred are the responsibility of the customer.
Changes to your delivery info - Please ensure all details in checkout are correct before submitting your order, in particular we recommend double checking your email address, phone number and most importantly - your delivery address. You cannot update order details online once order has processed so please email us firstname.lastname@example.org immediately so we can update it for you.
*After customer feedback, we also suggest checking all your auto fill details are correct if you’re paying with digital wallet platforms like Shop Pay, Google Pay, PayPal, Afterpay etc as they can sometimes load incorrect address details without you noticing.
If you have purchased a pre-order item/s it will ship immediately after arrival to us. If you have ordered in-stock item/s with a pre-order item/s your whole order will ship with the pre-order item/s. Please email us to arrange separate sipping if you would like one item to arrive straight away and we can email you a shipping invoice.
We cannot give exact despatch date for pre-orders until days before their arrival to us as our shipments can experience delays out of our control, but we will do our best to keep our customers updated on our website, email newsletter and social media. You will receive tracking info to the email you ordered with once it despatches to you.
FREE PICK UP
Shop and pay in our Byron Bay showroom. We have cash, card and Afterpay facilities available in the showroom and your 1st purchase discount code or gift cards can be applied in the showroom too.
If you prefer to shop online first and then pick up from us please use the code LOCALFOLK in discount box at checkout to void your shipping fee.
Please note only one code can be used in checkout.
Please write in the notes section at the checkout 'Pick up' to ensure your order is not shipped out.
Please email us email@example.com to arrange your pickup time, Monday-Friday, 9:30am-4:00pm.
Showroom is located at 4A /11 Banksia Drive, Byron Bay Arts & Industry Park, NSW, 2481 with street parking.
Picnic rugs and cooler bags are sent in plastic-free biodegradable satchels. Let's put the Post into comPOST!
If your order is too large for our satchels (4+ rugs or glassware with rugs/cushions/coolers) we'll recycle our boxes to package your order. Glassware is sent in a cardboard box with bubble wrap, shredded kraft paper and recycled cardboard for extra protection.
Please note: we reserve the right to cancel any order at any time.