FREE PICKUP from our Byron Bay showroom is available with promo code LOCALFOLK at checkout. Please email us at email@example.com to arrange your pickup time if you cannot make it into our Showroom Friday 9:30am-4:30pm. Showroom location is Unit 2 / 58 Centennial Circuit, Byron Bay, NSW.
Gift Voucher - If you have received a gift voucher please enter the unique code in the checkout. Any other promo code can also be used along with your gift voucher, but must be entered and applied BEFORE the gift voucher. Please contact us before making your purchase if you have any further queries about this, we are happy to help firstname.lastname@example.org
Promo Code - Must be applied in checkout before transaction processes. Due to seller fees we incur for refund transactions, we will not refund after transaction has processed if you forgot to apply your promo code. Please contact us before making your purchase if you are having trouble or any queries, we are happy to help email@example.com
Australian Shipping - Orders placed on our website are sent from our Byron Bay, NSW Australia warehouse, with 2pm NSW cut off for same day shipping.
- Standard Aus Post Australia wide *$10.00 - 5-10 business days
- Express Aus Post Service *$20.00 - 2-3 business days
* Price increases for heavier orders and decreases by $5 for lighter orders.
All orders are sent via Australia Post's Regular Service unless Express is chosen, and takes 3-10 business days to arrive after dispatch, Express is not overnight and takes 2-3 business days due to Byron Bay being a rural area.
Express Courier service is also available for orders within Australia if you need it to arrive faster. These orders will be sent with a Express Services like TNT Overnight or Couriers Please, and take 1-3 business days to arrive after dispatch, depending on your location. Please email us if you prefer this service, and please note your order must be in before 12pm to get into that days express pick up.
International Shipping is available. Choose your country from the drop down menu when purchasing your items to find out the cost. If you have a larger order please contact us for a courier quote as heavier orders are sometimes best sent through a courier service. Email us - firstname.lastname@example.org
Changes to your orders unfortunately you cannot update your order details once order has been placed. Please ensure all details in checkout are correct before submitting your order, in particular we recommend double checking your email address, phone number and most importantly - your delivery address. Please email us at email@example.com immediately if you have made an error in checkout so we can ensure your order is sent to the right place/person.
Personal data like your name, address, phone number and email address is collected for shipping/tracking purposes only and we do not use your personal details for any other reason. You can opt into receiving our email newsletter at the bottom of our website homepage if you wish to keep up to date with our company news.
Please note: we reserve the right to cancel any order at any time.