We ship plastic free!
Australia - Orders placed on our website are sent from our Byron Bay, NSW Australia showroom, with a 2pm NSW cut off for same day shipping.
- Standard Aus Post Australia wide *$10.00 - 3-10 business days
- Express Aus Post Service *$20.00 - 2-3 business days
- Express Courier (TNT or StarTrack) - $20.00 - 1-2 days * No PO Box's please
* Price increases for heavier orders and decreases by $5 for lighter orders.
All orders are sent via Australia Posts Regular Service unless Express is chosen, and takes 3-10 business days to arrive after dispatch. As we are located in a rural zone, express is not overnight and takes 2-3 business days. If you wish your order to arrive sooner please select Express Courier for orders within Australia only. These orders will be sent with a Express Couriers services like TNT or StarTrack, and take 1-2 business days to arrive after dispatch. Please note your order must be in before 12pm NSW to get same day courier pick up.
International - Choose your country from the drop down menu when purchasing your items to find out the cost. If you have a larger order please email us firstname.lastname@example.org for a courier quote as heavier orders are sometimes better sent through a courier service rather than Aus Post.
Changes to your delivery info - unfortunately you cannot update order details yourself once order has been placed. Please ensure all details in checkout are correct before submitting your order, in particular we recommend double checking your email address, phone number and most importantly - your delivery address. Please email us at email@example.com immediately if you have made an error in checkout so we can ensure your order is sent to the right place/person.
Personal data - Name, address, phone number and email address is collected for shipping/tracking purposes only and we do not use your personal details for any other reason. You can opt into receiving our email newsletter at the bottom of our website homepage if you wish to keep up to date with our company news, product launches and special sales.
FREE PICK UP - Available from our Byron Bay showroom with promo code LOCALFOLK at checkout. Please email us at firstname.lastname@example.org to arrange your pickup time Mon-Fri between 9:30am-4:30pm. Showroom location is 4A /11 Banksia Drive, Byron Bay, NSW.
If you have received a gift voucher please enter the unique code in the checkout. Another promo code can also be used with your gift voucher, but it must be entered and applied BEFORE the gift voucher. Gift vouchers cannot be returned and are valid for two (2) years from date of issue.
Only one code can be used at a time on full price items only. Must be applied in checkout before transaction processes. Due to seller fees we incur for refund transactions, we will not refund your discount after transaction has processed if you forgot to apply your promo code. Please contact us before making your purchase if you are having trouble, we are happy to help you out email@example.com
Please note: we reserve the right to cancel any order at any time.