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PURCHASE, EXCHANGE AND RETURN

Returns - For any reason the product you have ordered is faulty or damaged at the time of delivery Wandering Folk will replace the damaged/faulty product. Please note that Wandering Folk requires photographic evidence of faults within 24 hours of delivery.  If you have another reason for returning your item, please email us your explanation within 7 days.  Replacement is at the discretion of Wandering Folk and may not be offered if we believe your claim is false.

Please contact us at hello@wanderingfolk.com and include your order number and contact information. We aim to respond to your email within 24 hours. Refunds may take up to 10 working days depending on your bank and may take longer for international orders. 

Return shipping costs - Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.

Refund Fees - We are charged fees from Paypal/Website host for each Sale/Refund. In the case of refund of a non-faulty product these fees will be added to your refund total. Contact us hello@wanderingfolk.com for any further queries.

Exchange on an item - Due to the limited nature of our pieces, we do not offer exchanges on any items if you decide you made the wrong choice. If you would like a different colour, we recommend purchasing the new item online to avoid missing out and following the returns process above for a refund.

All Exchanges will be processed with 1-3 working days of receiving your returned item. Contact us hello@wanderingfolk.com for any further queries.

Promo Code - A promo code must be applied in checkout before transaction processes. We will not refund after transaction has processed if you forgot to apply a promo code. This is due to seller fees we incur for refund transactions. Please contact us before making your purchase if you have any further queries , we are happy to help hello@wanderingfolk.com

Gift Voucher - If you have received a gift voucher please enter the unique code in the checkout. Any other promo code can also be used along with your gift voucher, but must be entered and applied before the gift voucher. Please contact us before making your purchase if you have any further queries about this, we are happy to help hello@wanderingfolk.com