Need to Exchange ?
Yes you can exchange un-used items with tags still attached. Due to their limited nature, we recommend purchasing the desired items online straight away to avoid missing out and sending your unwanted items back to us within fourteen (14) days of receiving. We'll refund to original purchase method once item is received and inspected.
Alternatively, send your exchange item to us and we'll ship your desired item after it's received and inspected by us.
All Exchanges/Refunds will be processed within 1-2 working days of receiving your item. Please email our customer service team firstname.lastname@example.org with your order number, exchange request and contact information if you wish to proceed with an exchange and we'll provide the return address. We aim to respond to your email within 24 hours.
Need to Return ?
For any reason the item you have ordered is faulty or damaged at the time of delivery Wandering Folk will replace the damaged/faulty item. Please note that Wandering Folk requires photographic evidence of faults within 48 hours of delivery.
If you have another reason for returning your item, please email us your explanation within seven (7) days of receiving. Replacement is at the discretion of Wandering Folk and may not be offered if we believe your claim is false.
Please email our customer service team email@example.com and include your order number, return reason and contact information. We aim to respond to your email within 24 hours. Refunds may take up to ten (10) working days depending on your bank and may take longer for international orders. Refunds are issued to your original purchase method only.
Return shipping costs -
Subject to our obligations under the Australian Consumer Law or similar legislation, for exchanges and return of non-faulty items you will be responsible for shipping and handling charges. In the event of faulty items, Wandering Folk will refund your return shipping and handling charges after photo of receipt is emailed. If the package does not reach Wandering Folk office we will not be able to complete the refund. We recommend sending via Aus Post standard pre paid traceable satchels for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.
* Please do not return faulty items in Express satchels. Standard satchels are preferred. If you send with express satchel we will only refund you the standard shipping charge.
Refund Fees -
We are charged fees from Shopify Gateway/Paypal/Afterpay for each Sale/Refund. In the case of a refund for non-faulty product these fees will be taken out of your refund total. Contact us firstname.lastname@example.org for any further queries.
Gift Cards -
Gift cards are sent via email immediately after purchase. They cannot be returned and are valid for three (3) years.