*Christmas Returns / Exchanges and Emails inquiries during the holidays.
Please follow below instructions, we've just extended time frame from seven (7) days to fourteen (14) days until January 6th 2020. Any email inquiries sent between December 20th 5pm NSW and January 6th will be replied to on 6th January when we return to office.
Need to Exchange ?
Due to the limited nature of our pieces, we recommend purchasing the new item online straight away to avoid missing out and following the returns process below for a refund. All Exchanges will be processed within 1-2 working days of receiving your returned item. Email our customer service team firstname.lastname@example.org with your order number and contact information before sending item back to us. We aim to respond to your email within 24 hours.
Need to Return ?
For any reason the product you have ordered is faulty or damaged at the time of delivery Wandering Folk will replace the damaged/faulty product. Please note that Wandering Folk requires photographic evidence of faults within 24 hours of delivery. If you have another reason for returning your item, please email us your explanation within seven (7) days. Replacement is at the discretion of Wandering Folk and may not be offered if we believe your claim is false. Please email our customer service team at email@example.com and include your order number and contact information. We aim to respond to your email within 24 hours. Refunds may take up to ten (10) working days depending on your bank and may take longer for international orders. Refunds are issued to the original purchase method.
Gift cards cannot be returned and are valid for two (2) years.
Return shipping costs - Subject to our obligations under the Australian Consumer Law or similar legislation, for exchanges and returned items you will be responsible for shipping and handling charges back to us. In the event of faulty items, we will refund your shipping and handling charges after photo of receipt is emailed to us. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via Aus Post standard pre paid traceable satchels for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.
* Please do not send returns back to us in express satchels. Standard satchels are preferred with their lower fee. If you send with express satchel we will only refund you the standard shipping charge.
Refund Fees - We are charged fees from Shopify Gateway/Paypal/Afterpay for each Sale/Refund. In the case of a refund for non-faulty product these fees will be added to your refund total. Contact us firstname.lastname@example.org for any further queries.