Returns - For any reason the product you have ordered is faulty or damaged at the time of delivery Wandering Folk will replace the damaged / faulty product. Please note that Wandering Folk requires photographic evidence within 24 hours of delivery. Replacement is at the discretion of Wandering Folk and may not be offered if we believe your claim is false.
For refund or exchange please contact us within 7 days of receiving your item via email firstname.lastname@example.org and include your order number and contact information. We aim to respond to your email within 24 hours.
All Exchanges will be processed with 1-3 working days of receiving your item. Refunds may take up to 10 working days depending on your bank and may take longer for international orders.
Return shipping costs - Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.
Exchange on an item- Due to the limited nature of our pieces, we do not offer exchanges on any items if you decide you made the wrong choice. If you would like a different colour, we recommend purchasing the new item online and following the returns process above for a refund.