Introduction

Welcome to www.wanderingfolk.com (the “Website”). Please read these Terms of Use (the “Terms”) before using the Website. When you come wanderingfolk.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms and Conditions and privacy policy. This Website is operated by Wandering Folk Pty Ltd. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content. Within the Website, you may find links or references to third party materials and websites outside www.wanderingfolk.com. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites. It is a condition of your using www.wanderingfolk.com that you have read and consented to the terms of our privacy policy. This tells you how we use your personal information. Wandering Folk Pty Ltd makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms. We may change any aspect of www.wanderingfolk.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes. These Terms, our Privacy Policy, and our Terms and Conditions, which are all subject to Australian law, contain the entire agreement between us with respect to our Website. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under Australian law. 

Copyright & Trademarks 

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Wandering Folk Pty Ltd or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of Wandering Folk Pty Ltd and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from Wandering Folk Pty Ltd or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Wandering Folk and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our written consent. 

Order Confirmation 

All orders for Goods are accepted when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. Delivery of Goods will be 1-2 weeks from date that the Order was placed unless goods are sold as pre-order. You will receive shipment tracking notifications to the email used for the order placement. 

Price and Payment 

All prices are quoted in Australian Dollars (AUD) and, where appropriate, are inclusive of AU sales tax (GST) but exclusive of delivery charges. We try to ensure that all prices on display on the Website at www.wanderingfolk.com are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this. All payments must be in Australian Dollars. We accept payment by Visa, MasterCard, American Express, Paypal and Afterpay. We will charge you as soon as your order has been placed. 

Promo Codes 

Promo codes only valid if applied in checkout before purchase. Promo codes are valid for a limited time only, Wandering Folk reserves the right to modify them at any time. Promo code applies to qualifying items only. See the specific details of the promo code for excluded products. Promo codes cannot be applied to previously placed orders. Promo codes do not apply to pre-orders, unless otherwise specified. Promo codes do not apply to Collab products/Gift Vouchers or Sale items, unless otherwise specified. Promo codes are not transferable, may not be resold or redeemed for cash. Only one promo code can be used at a time and cannot be combined with other offers using promo codes. 

Welcome: The 10% off welcome promo code is only valid on full price products. 1 use per user. Please check your junk email if you sign up and do not receive.

Gift Cards

If you have received a gift card please enter the unique code in the checkout. Another promo code can also be used alongside your gift card, but it must be entered BEFORE the gift card to be accepted. Gift cards are valid for three (3) years from date of issue and are non-refundable. 

Cancellation and Returns 

We offer refunds or credit notes, if the merchandise: Is returned within 30 days of order delivery, was not purchased with sale price, has not been used, is not soiled or damaged, has original swing tags. If all of these conditions are met, please use the following instructions when requesting return product: Contact care@wanderingfolk.com to request a return. Please explain the reason for return, request a credit note or refund, and reference your order number. If you are claiming a faulty item, please include photos supporting your claim. Once return has been authorised by us, please return product within 30 days of receiving your order and email to us with your tracking. Packages received after this period or without email correspondence with us will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit. Once we receive returned goods and they prove to be in original condition with swing tags, we will process the credit note or refund. Please note that Wandering Folk is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault. Where a credit note is issued, it will your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. Entire value of credit note must be used in one single order, it cannot be split over multiple orders. Faulty or damaged items can be returned by following the above process. Please contact care@wanderingfolk.com. Please note, shipping costs, sale items and gift-certificates are non-refundable. 

Limitation of liability 

Wandering Folk will use all reasonable endeavours to carry out our obligations within a reasonable period of time, but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods. 



Diversity and inclusion policy 

Wandering Folk displays an inclusive culture within the workplace and to our customers. We strive to create an environment where everyone feels respected and valued and is able to fully contribute their unique abilities, qualities, skills and perspectives. Wandering Folk supports diversity and inclusion within the Law Council for those of all ages, colours, race, ethnic or national origins, sexual orientation, marital and parental status, physical impairment, disability and religious beliefs. 

Returns

Contact care@wanderingfolk.com and our lovely customer service team will get back to you right away.

 We offer refunds or credit notes, if the merchandise:

- Is returned within 30 days of order delivery 

- Was not purchased with sale price

- Has not been used

- Is not soiled or damaged 

- Has original swing tags & logo attached

 Need to Exchange?

Contact care@wanderingfolk.com to request an exchange with fourteen (14) days. Please explain the reason for exchange and reference your order number. We aim to respond to your email within 24 hours on work days. Once exchange has been authorised by us, please return product within thirty (30) days of receiving your order and send email to us with your tracking number (and delivery address/phone number if different to first order). Packages received after this period or without email correspondence with us will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive exchange goods and they prove to be in original condition with swing tags, we will process the exchange. Please note that Wandering Folk is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

Please note, shipping costs, sale items and gift-certificates are non-refundable.

Please download our returns form here and include with your return.

Need to cancel?

If you need to cancel an order placed on our website please advise by email within 1 hour as we pack orders as soon as they come in and ship out daily. If you cancel after your order has been dispatched you are liable for cost of returning the goods to us and any refund fees that may apply (see below).

Once we receive exchange goods and they prove to be in original condition with swing tags, we will process the exchange. Please note that Wandering Folk is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

Return shipping costs

Subject to our obligations under the Australian Consumer Law or similar legislation, for exchanges and return of non-faulty items you will be responsible for shipping and handling charges. In the event of faulty items, Wandering Folk will refund your return shipping and handling charges after photo of receipt is emailed. If the package does not reach Wandering Folk office we will not be able to complete the refund. We recommend sending via Aus Post standard pre paid traceable satchels for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.

* Please do not return faulty items in Express satchels.  Standard satchels are preferred. If you send with express satchel we will only refund you the standard shipping charge.

Refund Fees

We are charged non-refundable fees from Shopify, Paypal and Afterpay for each sale. In the case of a refund for non-faulty product these fees will be taken from your refund total.

Shopify

Australia - 1.6% of sale + $0.30 Transaction Fee

Paypal

Australia - 2.6% of sale + $0.30 Transaction Fee

International - 3.6% of sale + $0.30 Transaction Fee

Afterpay

Australia - 6.8% of sale + $0.30 Transaction Fee

Paypal and Card refunds may take 2-10 days to appear in your bank account

Afterpay refunds are applied to the 4th installment of your order.

For any queries contact care@wanderingfolk.com 

SMS/Mobile Terms of Service

Wandering Folk

Last updated: June 24, 2024

The Wandering Folk mobile message service (the "Service") is operated by Wandering Folk (“Wandering Folk”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wandering Folk’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Wandering Folk through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. The service will include promotional messages such as promotions, specials, coupons, and other marketing offers; it will also include transactional messages such as order updates and account alerts.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wandering Folk. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Wandering or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wandering Folk mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Wandering or email care@wanderingfolk.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.