Xmas 24 Free Express Shipping Offer T&C's

Only valid within Australia on orders over $100, does not include bulky items such as Camp Chair & Beach Umbrellas. offer finishes on the 20th of December 2024. 

Normal Shipping Rules

Free shipping for Australian orders over $200, excluding umbrellas and camp chairs.

Orders under $200 are calculated based on shipping location at checkout.

Orders including umbrellas will be charged a flat rate of $25 shipping.

We ship Monday - Friday on the same day of order if made by 11am AEST.

*excluding public holidays and sale periods where we will need an extra day.

You can enter your postcode to find out when your delivery should arrive from Aus Post by clicking here. 

Orders are dispatched from Ballina, NSW, 2478 Australia, with a 11am AEST cut off for same day shipping.

Ballina is classed as a rural zone so their Express option is NOT overnight and takes 2-5 work days, depending on your location.

All orders are sent via Australia Posts Standard Service unless Express is chosen and takes 3-10 work days to arrive.

Please note...

Delivery times are estimates and vary depending on your location from Ballina, NSW 2478.

Free standard shipping on all orders over $100 for mainland US.

$10 flat rate if under $100

All orders placed through our USA store are dispatched from our Australian warehouse in Ballina, NSW, 2478 Australia, with a 11am AEST cut off for same day shipping.

All orders will be processed within 5 business days (unless there is a holiday), they are sent via Australia Post - Standard International and take 9-12 business days to arrive after dispatch.

If you require international express postage please email us your address for a DHL Express World wide quote

Please note...

Delivery times are estimates and vary depending on your location from our warehouse in Ballina, NSW, Australia.

Umbrellas

Please note we currently only ship our umbrellas within Australia. Please email us your address for a DHL International Express quote.

Orders are dispatched from Ballina, NSW, 2478 Australia, with a 11am AEST cut off for same day shipping.

Choose your country from the drop down menu at checkout when purchasing your items to find out the cost.

If you require international express postage please email us your address for a DHL International Express quote.

Please note government customs fees incurred in your country are the responsibility of the customer. 

UK customers please note that you will have to pay VAT to the delivery company either before the goods are delivered or when you collect them. You will incur an import customs tax for goods worth more than £135 in total. We do not calculate this on our end, you can find out more at Gov.UK.

Umbrellas

Please note we currently only ship our umbrellas within Australia. Please email us your address for a DHL International Express quote. 

Standard

Same state: 3-4 business days

Interstate: 3-6 business days

USA: 5-9 business days

NZ: 4-7 business days

Express

Same state: 2-3 business days

Interstate: 3-4 business days

USA: 3-6 business days

NZ: 2-5 business days

Changes to your delivery info:

Please ensure all details in checkout are correct before submitting your order, in particular we recommend double checking your email address, phone number and most importantly your delivery address. You cannot update order details online once order has processed so please email us at care@wanderingfolk.com immediately so we can update it for you.

If parcel is returned to us due to an incorrect delivery address provided the customer is liable for the re-shipment fee.

After customer feedback, we also suggest checking all your auto fill details are correct if paying with digital wallet platforms like Shop Pay, Google Pay, PayPal, Afterpay etc as they can sometimes load incorrect/old address details without you noticing which then delay your order.

FREE pick up:

Simply select 'PICK UP' as your delivery method in checkout. Order can be ready the following business day (9:30am-4pm Mon-Fri). Please bring your order confirmation email with you. Our showroom is located at 4A/11 Banksia Drive, Byron Bay Arts & Industry Park, NSW, 2481. There is on street parking only.

Pre-order:

If you have purchased a pre-order item/s it will ship immediately after arrival to us. If you have ordered in-stock item/s with a pre-order item/s your whole order will ship with the pre-order item/s. Please email us to arrange separate shipping if you would like one item to arrive straight away with an extra shipping charge. We cannot give exact dispatch date for pre-orders until days before their arrival to us as our shipments can experience delays out of our control, but we will do our best to keep our customers updated on our website, email newsletter and social media. You will receive tracking info to the email you ordered with once it dispatches to you.

Packaging:

Picnic rugs and throws are send in cardboard mailer boxes and everything else in plastic-free biodegradable satchels. Let's put the Post into comPOST! If your order is too large for our satchels (4+ rugs or glassware with rugs/cushions/coolers) we'll recycle our boxes to package up your order. Glassware is sent in a cardboard box with bubble wrap, shredded kraft paper and recycled cardboard for extra protection.

Please note: we reserve the right to cancel any order at any time.

Umbrellas

Please note we currently only ship our umbrellas within Australia. Please email us your address for a DHL International Express quote. 

Orders including umbrellas will incur a flat rate of $25 shipping.