Australia & International

Wandering Folk offer refunds or credit notes, if the merchandise:

- Is returned within 30 days of order delivery 

- Was not purchased with sale price

- Has not been used

- Is not soiled or damaged 

- Has original swing tags & logo attached

Returns

Contact care@wanderingfolk.com and our lovely customer service team will get back to you right away.

 Need to Exchange?

Contact our customer service team at care@wanderingfolk.com to request an exchange within fourteen (14) days. Please explain the reason for exchange and reference your order number. We aim to respond to your email within 24 hours on work days. Once exchange has been authorised by us, please return product within thirty (30) days of receiving your order and send email to us with your tracking number (and delivery address/phone number if different to first order). Packages received after this period or without email correspondence with us will not be accepted. We recommend returning items via a trackable method as Wandering Folk is not responsible or accountable for the loss of items being returned. 

Once we receive exchange goods and they prove to be in original condition with swing tags, we will process the exchange. Please note that Wandering Folk is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

For International returns, we suggest looking into what return postage costs are to Australia as all return postage is covered by the customer unless the item has a fault.

Please note: shipping costs, sale items and gift-certificates are non-refundable.

 Please download our returns form here and include with your return.

Need to cancel?

If you need to cancel an order placed on our website please advise by email within 1 hour as we pack orders as soon as they come in and ship out daily from our Australian Warehouse. If you cancel after your order has been dispatched you are liable for cost of returning the goods to us and any refund fees that may apply (see below).

Once we receive exchange goods and they prove to be in original condition with swing tags, we will process the exchange. Please note that Wandering Folk is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

Return shipping costs

Subject to our obligations under the Australian Consumer Law or similar legislation, for exchanges and return of non-faulty items you will be responsible for shipping and handling charges. In the event of faulty items, Wandering Folk will provide a pre-paid shipping label or refund your return shipping and handling charges after photo of receipt is emailed. If the package does not reach Wandering Folk office we will not be able to complete the refund. We recommend sending via Aus Post standard pre paid traceable satchels for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.

* Please do not return faulty items in Express satchels.  Standard satchels are preferred. If you send with express satchel we will only refund you the standard shipping charges.

Refund Fees

We are charged non-refundable fees when customers choose to checkout with Paypal/Afterpay. In the case of a refund for non-faulty product these fees will be taken from your refund total, see fees outlined below.

Paypal

Australia - 2.6% of sale + $0.30 AUD Transaction Fee

International - 3.6% of sale + $0.30 USD Transaction Fee

( 0.45 NZD / 0.30 CAD / 0.20 GBP / 40.00 JPY )

Afterpay

Australia - 6.8% of sale + $0.30 Transaction Fee

Please note: Paypal and Card refunds may take 2-10 days to appear in your bank account.

Afterpay will automatically update your payment schedule by reducing the instalments or processing a refund back to your card where required. The refund is applied to the 4th instalment first, then the 3rd instalment and so on. Read more here.

For any further queries about returns please contact our customer service team at care@wanderingfolk.com