Introduction

Welcome to www.wanderingfolk.com (the “Website”). Please read these Terms of Use (the “Terms”) before using the Website. When you come wanderingfolk.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms and Conditions and privacy policy. This Website is operated by Wandering Folk Pty Ltd. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content. Within the Website, you may find links or references to third party materials and websites outside www.wanderingfolk.com. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites. It is a condition of your using www.wanderingfolk.com that you have read and consented to the terms of our privacy policy. This tells you how we use your personal information. Wandering Folk Pty Ltd makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms. We may change any aspect of www.wanderingfolk.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes. These Terms, our Privacy Policy, and our Terms and Conditions, which are all subject to Australian law, contain the entire agreement between us with respect to our Website. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under Australian law.

Copyright & Trademarks

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Wandering Folk Pty Ltd or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of Wandering Folk Pty Ltd and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from Wandering Folk Pty Ltd or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Wandering Folk and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our written consent.

Order Confirmation

All orders for Goods are accepted when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. Delivery of Goods will be 1-2 weeks from date that the Order was placed unless goods are sold as pre-order. You will receive shipment tracking notifications to the email used for the order placement.

Price and Payment

All prices are quoted in Australian Dollars (AUD) and, where appropriate, are inclusive of AU sales tax (GST) but exclusive of delivery charges. We try to ensure that all prices on display on the Website at www.wanderingfolk.com are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this. All payments must be in Australian Dollars. We accept payment by Visa, MasterCard, American Express, Paypal and Afterpay. We will charge you as soon as your order has been placed.

Promo Codes

Promo codes only valid if applied in checkout before purchasePromo codes are valid for a limited time only, Wandering Folk reserves the right to modify them at any time. Promo code applies to qualifying items only. See the specific details of the promo code for excluded products. Promo codes cannot be applied to previously placed orders. Promo codes do not apply to pre-orders, unless otherwise specified. Promo codes do not apply to Collab products/ Gift Cards or Sale items, unless otherwise specified. Promo codes are not transferable, may not be resold or redeemed for cash. Only one promo code can be used at a time and cannot be combined with other offers using promo codes.

Gift Cards

If you have received a gift card please enter the unique code in the checkout. Another promo code can also be used alongside your gift card, but it must be entered BEFORE the gift card to be accepted. Gift cards are valid for three (3) years from date of issue and are non-refundable.

Cancellation and Returns

We offer refunds or credit notes, if the merchandise:

Is returned within 30 days of order delivery, was not purchased with sale price, has not been used, is not soiled or damaged, has original swing tags.

If all of these conditions are met, please use the following instructions when requesting return product:

Contact care@wanderingfolk.com to request a return. Please explain the reason for return, request a credit note or refund, and reference your order number. If you are claiming a faulty item, please include photos supporting your claim.Once return has been authorised by us, please return product within 30 days of receiving your order and email to us with your tracking. Packages received after this period or without email correspondence with us will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition with swing tags, we will process the credit note or refund. Please note that Wandering Folk is not responsible for transit costs for returned items. These are at the customer's expense unless the item has a fault.

Where a credit note is issued, it will your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. Entire value of credit note must be used in one single order, it cannot be split over multiple orders.

Faulty or damaged items can be returned by following the above process. Please contact care@wanderingfolk.com

Please note, shipping costs, sale items and gift-certificates are non-refundable.

Limitation of liability

Wandering Folk will use all reasonable endeavours to carry out our obligations within a reasonable period of time, but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods.

Diversity and inclusion policy

Wandering Folk displays an inclusive culture within the workplace and to our customers. We strive to create an environment where everyone feels respected and valued and is able to fully contribute their unique abilities, qualities, skills and perspectives. Wandering Folk supports diversity and inclusion within the Law Council for those of all ages, colours, race, ethnic or national origins, sexual orientation, marital and parental status, physical impairment, disability and religious beliefs.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of NSW, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in NSW.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Online data privacy

This Privacy Policy describes
how wanderingfolk.com (the “Site” or “we”) collects, uses, and discloses your
Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect
certain information about your device, your interaction with the Site, and
information necessary to process your purchases. We may also collect additional
information if you contact us for customer support. In this Privacy Policy, we
refer to any information that can uniquely identify an individual (including
the information below) as “Personal Information”. See the list below for more
information about what Personal Information we collect and why.

Device
information

Order
information

Customer support information

Minors

The Site is not intended for
individuals under the age of 13. We do not intentionally collect
Personal Information from children. If you are the parent or guardian and
believe your child has provided us with Personal Information, please contact us
at the address below to request deletion.

Sharing Personal Information

We share your Personal
Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing
communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s
(“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted
advertising by:

Additionally, you can opt out of
some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up
to date on new products, services, and offers.

Your rights

CCPA

If you are a resident of
California, you have the right to access the Personal Information we hold about
you (also known as the ‘Right to Know’), to port it to a new service, and to
ask that your Personal Information be corrected, updated, or erased. If you
would like to exercise these rights, please contact us at hello@wanderingfolk.com

If you would like to designate
an authorised agent to submit these requests on your behalf, please contact us
at the email address hello@wanderingfolk.com

COOKIES

A cookie is a small amount of
information that’s downloaded to your computer or device when you visit our
Site. We use a number of different cookies, including functional, performance,
advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and
preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a
frequent visitor.

Mobile Terms of Service

Wandering Folk

Last updated: June 24, 2024

The Wandering Folk mobile message service (the "Service") is operated by Wandering Folk (“Wandering Folk”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wandering Folk’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Wandering Folk through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. The service will include promotional messages such as promotions, specials, coupons, and other marketing offers; it will also include transactional messages such as order updates and account alerts.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wandering Folk. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Wandering or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wandering Folk mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Wandering or email care@wanderingfolk.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.